It’s that season again, when the weather cools dramatically and along with the heavier coats we suddenly need to bring out the tissue boxes and up our daily does of vitamin C to try to escape catching a cold.
But where some home made chicken soup and a trip to the family doctor were once the obvious answers once the germs finally caught up to you, the Web now plays an increasing role in people’s health management. A recent article on sfgate.com emphasizes how many health-focused websites have begun modeling themselves after YouTube and social-networking sites such as MySpace. This appears to be part of a larger effort to connect patients with each other and help them navigate the overwhelming amounts of medical information available online. From WebMD to various niche support group sites, Internet users have a wealth of medical information available to them and a growing number of people are integrating Web search and health communities into their online experience.
New Web 2.0 Elements
Larger players such as Yahoo host online patient communities, as do health-information sites like WebMD. But the Web 2.0 generation of social networking and specialized health search engines offers patients new tools. From user-generated video, to blogs and health podcasts, to wikis and social networking sites, the ways we can use the Web for health related research and support are expanding rapidly.
Social networking health sites
These sites are among a new wave of social networking services available for patients to share experiences and learn more about their health conditions:
NursesRateDoctors.com: With the motto, “Spread the word; improve the care,” this site recruits nurses to give their candid assessment of doctors so that patients can have better information and make choices to get quality care.
DailyStrength.org: Gives patients and caregivers a place to join a support community, write a journal, share videos, and send virtual support with “hugs” and “flowers.”
ReliefInSite.com: Helps patients record and track their pain and medications and share it with their doctors, nurses, pain specialists, therapists, friends and family members.
OrganizedWisdom.com: The goal of this site is “to provide the best search service in the world for health by hand-crafting search results that physicians and consumers will recommend to their family and friends.” OrganizedWisdom aligns doctor-reviewed and user-generated health content to help people make decisions regarding treatment and care.
PatientsLikeMe.com: A platform for collecting and sharing real world, outcome-based patient data. The creators are working to establish data-sharing partnerships with doctors, pharmaceutical and medical device companies, research organizations, and non-profits. This site offers people battling devastating diseases the ability to discuss and track in great detail the treatment options other patients in their disease group are trying.
ICYou.com: Defines itself as a site dedicated to making it simple for anyone to find, upload, watch and share healthcare videos worldwide. Dubbed the YouTube of health care, ICYou.com allows patients to share their stories through online video clips. The site, which is expected to formally launch late this year or early next, already has about 1,500 posted videos.
Online Video Advertising Opportunity
While using the Web for health research is hardly a new phenomenon, health-related content is becoming increasingly vast and varied as a growing number of people decide to share their own experiences online through health communities, blogs and online video. A Google search for health videos evidences this trend toward online video libraries and user—or patient—testimonials. And advertisers want to be where the video is on the Web.
How to Advertise with Integrity
There is an opportunity here, albeit one rife with challenges. Advertising from the pharmaceutical industry, medical-device manufacturer and health insurers seems a natural revenue stream for these online health communities, but anyone who has ever been subjected to the big pharmaceutical TV ads might realize the potential tension in such a partnership. To successfully take advantage of this market, medical industry advertisers need to get their messages and targeting spot on. As founders of the health-focused Web communities have noted, medical ads often cause patients to question the validity of a site’s information. Health sites and their potential advertisers have an incredible chance to build revenue as more consumers look the Web for health information and support. The question is whether sites will be able to maintain their credibility with the users—who value the conversational, Web 2.0 experience—while letting in the ads that bring health industry dollars.